Privacy Policy
Effective Date: May 8, 2026
Last Updated: May 8, 2026
Welcome to Faith Plumbing (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us through our website, services, and communications.
This Privacy Policy explains how Faith Plumbing collects, uses, stores, discloses, and protects your information when you visit our website, request services, communicate with us, or otherwise interact with our business.
1. Company Information
Faith Plumbing
Website: faithplumbingca.com
Email: george@faithplumbingca.com
Phone: 626-591-5193
2. Information We Collect
We may collect personal and non-personal information when you interact with our website or services.
Personal Information
Personal information may include:
- Full name
- Email address
- Phone number
- Physical address
- Service address
- Billing information
- Appointment details
- Communication history
- Photos or information related to plumbing issues you submit
Non-Personal Information
We may automatically collect certain technical and usage information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages visited
- Referral sources
- Cookies and analytics data
3. How We Collect Information
We collect information in several ways, including when you:
- Fill out contact or service request forms
- Call, text, or email us
- Subscribe to newsletters or marketing communications
- Interact with our website
- Leave reviews or testimonials
- Use website chat or messaging features
- Schedule appointments or request estimates
4. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Providing plumbing services
- Scheduling appointments
- Responding to inquiries
- Sending service updates and confirmations
- Improving customer support
- Processing payments or invoices
- Providing estimates and recommendations
- Improving website functionality and user experience
- Conducting internal business operations
- Sending marketing communications (where permitted by law)
- Complying with legal obligations
5. SMS and Text Message Communications
If you provide your phone number, you consent to receive calls and text messages related to:
- Appointment scheduling
- Service reminders
- Technician arrival updates
- Estimates and invoices
- Customer support
- Follow-up communications
Message and data rates may apply depending on your mobile carrier plan.
You may opt out of marketing text messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Consent to receive text messages is not required as a condition of purchasing services.
6. Email Communications
We may send emails related to:
- Appointment confirmations
- Service updates
- Customer support
- Promotions or special offers
- Company announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve user experience and analyze website traffic.
Cookies may help us:
- Remember preferences
- Improve website performance
- Understand user behavior
- Deliver relevant content and advertisements
You can disable cookies through your browser settings, although some website features may not function properly as a result.
8. Third-Party Services
We may use trusted third-party service providers to help operate our business and website, including:
- Website hosting providers
- Payment processors
- Scheduling software
- CRM and communication platforms
- Analytics services
- Advertising and marketing platforms
These third parties may have access to information only as necessary to perform services on our behalf and are expected to maintain reasonable safeguards.
9. Google Analytics and Advertising
We may use tools such as Google Analytics and other advertising services to understand website traffic and improve marketing performance.
These services may collect:
- Device information
- User interactions
- Browsing behavior
- Demographic data
You can opt out of certain tracking through browser settings or Google’s advertising preferences tools.
10. Information Sharing and Disclosure
We do not sell your personal information.
We may share information only in limited circumstances, including:
- With service providers assisting our operations
- To comply with legal obligations
- To protect our legal rights or property
- In response to lawful requests from government authorities
- During business transfers, mergers, or acquisitions
11. Data Security
We take reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, misuse, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our services, you acknowledge and accept this inherent risk.
12. Data Retention
We retain personal information only as long as reasonably necessary for:
- Providing services
- Maintaining business records
- Resolving disputes
- Enforcing agreements
- Complying with legal obligations
13. Your Privacy Rights
Depending on your state or jurisdiction, you may have rights regarding your personal information, including the right to:
- Request access to personal data
- Request corrections to inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Limit certain uses of personal information
To exercise privacy rights, contact us at:
george@faithplumbingca.com
14. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related California privacy laws.
California residents may request:
- Disclosure of collected personal information
- Deletion of eligible personal information
- Information about how personal data is used or shared
Faith Plumbing does not sell personal information as defined under California law.
15. Children’s Privacy
Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected without parental consent, we will take reasonable steps to remove it.
16. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any external sites they visit.
17. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting to our website. Continued use of the website or services after updates constitutes acceptance of the revised policy.
We encourage users to review this page periodically for updates.
18. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Faith Plumbing
Website: faithplumbingca.com
Email: george@faithplumbingca.com
Phone: 626-591-5193